Field Support Administrative Assistant

Pho Prime, LLC; Kernersville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Southeast Connections, LLC, an Artera Company, is seeking a Field Support Administrative Assistant in Kernersville, NC. You will serve as a liaison between field operations and office staff, handling data entry, documentation, reporting, and work-order processing to keep operations organized and efficient.

Responsibilities include developing and maintaining detailed spreadsheets and trackers, coordinating with foremen and subcontractors, processing invoices and passthrough billing, and entering

Qualifications

• High School Diploma required; degree or certificate in business administration preferred.
• Two+ years of administrative or operational support experience.
• Experience in construction, utilities, or natural gas operations is a plus.
• Proficiency with Excel, Word, Outlook; strong data tracking and documentation skills.

Responsibilities

• Develop and maintain detailed spreadsheets, reports, and trackers.
• Collaborate with foremen, supervisors, and superintendents to support operations.
• Coordinate and maintain work-order and project trackers.
• Verify and process required work documentation, permits, and customer records.
• Receive and distribute work orders through customer portals and email.
• Enter and manage NC 811 One Call locate requests.
• Assist field personnel with locate tickets, work orders, and project requirements.
• Process completed projects for internal and external customer records.
• Communicate job-specific information to subcontractors.
• Process subcontractor invoices and passthrough documentation for billing.
• Assist with operational projects, deadlines, and customer commitments.
• Complete assigned work accurately and within timelines.
• Research missing or conflicting information and escalate as needed.
• Support local field operations and customer needs.

Skills

Excel

Word

Outlook

Communication

Time management

Teamwork

Education

High School Diploma

Degree or certificate in business administration

Tools

Microsoft Office Suite

NC 811 One Call portals

Job description

SEC - Kernersville, NC - Field Support Administrative Assistant Southeast Connections (SEC)

Description

Overview

Southeast Connections, LLC, an Artera Company, is a recognized leader in the installation and maintenance of natural gas transmission and distributions systems. For over fifty years, we have provided customers with a highly skilled, knowledgeable workforce, supported by award winning safety, health, and environmental programs. Our site managers have the expertise to safely meet project deliverables while minimizing any adverse impacts to customers, the environment, or communities served.

Job Title: Field Support Administrative Assistant

Reports to: Field Support Manager

JOB PURPOSE: The Field Support Administrative Assistant serves as a liaison between field operations and office personnel. This position performs essential administrative tasks that support an organized and efficient operation, including data entry, document tracking, reporting, work-order processing, and maintaining detailed spreadsheets and trackers.

JOB RESPONSIBILITY SUMMARY INCLUDED BUT NOT LIMITED TO

• Develop and maintain detailed spreadsheets, reports, and trackers.
• Collaborate with foremen, supervisors, and superintendents to support operational and customer needs.
• Coordinate and maintain work-order and project trackers.
• Verify and process required work documentation, permits, and customer records.
• Receive and distribute work orders through customer portals and email.
• Enter and manage NC 811 One Call locate requests.
• Assist field personnel with questions regarding locate tickets, work orders, documentation, and project requirements.
• Process completed projects for internal and external customer records.
• Communicate job-specific information to subcontractors.
• Process subcontractor invoices and supporting documentation for passthrough billing.
• Assist with operational projects, deadlines, and customer commitments.
• Complete assigned work accurately and within required timelines.
• Research missing or conflicting information and communicate issues requiring resolution
• Perform other duties as required to support local field operations and customer needs.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Education Required: High School Diploma

Preferred: Degree or certificate in business administration, office administration, or a related field.

Experience Preferred

• Two or more years of administrative or operational support experience.
• Experience in construction, utilities, or natural gas operations.
• Experience with customer service, work-order processing, or NC 811 One Call.
• Experience maintaining spreadsheets, trackers, and detailed records.

Special Knowledge/Skills - Required

• Ability to communicate professionally and effectively in writing, by phone, and in person with employees, field leadership, customers, subcontractors, and other business partners.
• Strong interpersonal, teamwork, and problem-solving skills.
• Working knowledge of Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Strong attention to detail and the ability to manage multiple priorities accurately.
• Ability to meet deadlines in a fast-paced environment.
• Ability to independently research discrepancies, identify missing information, and escal
• Ability to learn and work within multiple customer portals and internal systems.

SEC - Kernersville, NC - Field Support Administrative Assistant Southeast Connections (SEC)