Field Support Administrative Assistant

Seconnections; Kernersville (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Southeast Connections, LLC, an Artera Company, seeks a Field Support Administrative Assistant to bridge field operations and office teams in North Carolina. You will handle data entry, reporting, work-order processing, and maintain detailed spreadsheets to keep projects on track.

This role requires strong Excel and Microsoft Office skills, two+ years of admin or operational support, and the ability to meet deadlines in a fast-paced environment while communicating professionally with field

Qualifications

• Strong written and verbal communication abilities.
• Proficient in MS Office and data tracking.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Develop and maintain detailed spreadsheets, reports, and trackers.
• Collaborate with foremen, supervisors, and superintendents to support operational and customer needs.
• Coordinate and maintain work-order and project trackers.
• Verify and process required work documentation, permits, and customer records.
• Receive and distribute work orders through portals and email.
• Enter NC 811 locate requests and assist field personnel with questions.
• Process subcontractor invoices and documentation for passthrough billing.
• Assist with operational projects and deadlines.

Skills

Communication skills

Interpersonal skills

Attention to detail

Time management

Teamwork

Problem-solving

Education

High School Diploma

Business administration degree/certificate

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Southeast Connections, LLC, an Artera Company, is a recognized leader in the installation and maintenance of natural gas transmission and distributions systems. For over fifty years, we have provided customers with a highly skilled, knowledgeable workforce, supported by award winning safety, health, and environmental programs. Our site managers have the expertise to safely meet project deliverables while minimizing any adverse impacts to customers, the environment, or communities served.

Job Title: Field Support Administrative Assistant

Reports to: Field Support Manager

JOB PURPOSE: The Field Support Administrative Assistant serves as a liaison between field operations and office personnel. This position performs essential administrative tasks that support an organized and efficient operation, including data entry, document tracking, reporting, work-order processing, and maintaining detailed spreadsheets and trackers.

JOB RESPONSIBILITY SUMMARY INCLUDED BUT NOT LIMITED TO:

• Develop and maintain detailed spreadsheets, reports, and trackers.
• Collaborate with foremen, supervisors, and superintendents to support operational and customer needs.
• Coordinate and maintain work-order and project trackers.
• Verify and process required work documentation, permits, and customer records.
• Receive and distribute work orders through customer portals and email.
• Enter and manage NC 811 One Call locate requests.
• Assist field personnel with questions regarding locate tickets, work orders, documentation, and project requirements.
• Process completed projects for internal and external customer records.
• Communicate job-specific information to subcontractors.
• Process subcontractor invoices and supporting documentation for passthrough billing.
• Assist with operational projects, deadlines, and customer commitments.
• Complete assigned work accurately and within required timelines.
• Research missing or conflicting information and communicate issues requiring resolution
• Perform other duties as required to support local field operations and customer needs.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

Education Required: High School Diploma

Preferred: Degree or certificate in business administration, office administration, or a related field.

ExperiencePreferred:

• Two or more years of administrative or operational support experience.
• Experience in construction, utilities, or natural gas operations.
• Experience with customer service, work-order processing, or NC 811 One Call.
• Experience maintaining spreadsheets, trackers, and detailed records.

Special Knowledge/Skills - Required:

• Ability to communicate professionally and effectively in writing, by phone, and in person with employees, field leadership, customers, subcontractors, and other business partners.
• Strong interpersonal, teamwork, and problem-solving skills.
• Working knowledge of Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Strong attention to detail and the ability to manage multiple priorities accurately.
• Ability to meet deadlines in a fast-paced environment.
• Ability to independently research discrepancies, identify missing information, and eliminate issues appropriately.
• Ability to learn and work within multiple customer portals and internal systems.