Field Support Engineer: MCP/CCP Systems (Hybrid)

BlackBerry Inc.; Houston (TX); Hybrid; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

ABB seeks a skilled Technical Field Support Technician to deliver remote and on-site support for MCP and CCP systems across North America and internationally. The role blends field service with remote troubleshooting, commissioning, and training, requiring ~50% travel and hybrid work arrangements.

You will work with field service, engineering, and project teams to resolve complex issues, create documentation, and uphold ABB safety standards while ensuring customer satisfaction and performance of

Qualifikationen

• Associate's degree in a technical field with 5 years of relevant experience.
• Deep knowledge of MCP, power electronics, control systems, PLCs, HMI platforms; CCP commissioning experience is a plus.
• Ability to read electrical schematics, wiring diagrams, assembly drawings, and technical manuals.
• Experience providing remote technical support and customer-facing assistance with strong communication skills.

Aufgaben

• Provide remote and on-site technical support for MCP and CCP systems, including fault diagnosis and troubleshooting.
• Execute startup, commissioning, maintenance, and service interventions at customer sites; analyze data to identify root causes.
• Create and maintain technical documentation, service reports, and knowledge-base content; deliver customer training.
• Uphold safety standards and manage administrative tasks such as documentation and timekeeping.

Kenntnisse

Troubleshooting experience

Remote technical support

Customer-facing service

Reading schematics

Analytical troubleshooting

Electrical safety

Travel readiness

Team collaboration

Ausbildung

Associate's degree in a technical field

Bachelor’s degree in engineering or related field (preferred)

Tools

Remote access tools

Digital collaboration tools

Jobbeschreibung

ABB seeks a skilled Technical Field Support Technician to deliver remote and on-site support for MCP and CCP systems across North America and internationally. The role blends field service with remote troubleshooting, commissioning, and training, requiring ~50% travel and hybrid work arrangements.

You will work with field service, engineering, and project teams to resolve complex issues, create documentation, and uphold ABB safety standards while ensuring customer satisfaction and performance of