Field Support Engineer

HRUCKUS; Landover (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

HRUCKUS is actively seeking a Cleared Field Support Engineer for an on-site assignment in Landover, MD. The candidate will provide expert, second-tier technical support and on-site training to field engineers and customers.

The role requires an active TS/SCI clearance, willingness to travel up to 50% (CONUS/OCONUS), and advanced network troubleshooting capabilities. You will work at customer sites and partner with developers to resolve complex incidents.

Qualifications

• Active TS/SCI clearance is required.
• Experience in field support and Tier II technical support.
• Strong network troubleshooting and system configuration skills.

Responsibilities

• Provide expert and second-tier technical support to field engineers and technicians.
• Offer guidance on installation, configuration, and customization of systems and services.
• Test, train, and provide on-site support to customers.
• Troubleshoot and resolve complex incidents and maintain network stability.
• Coordinate with developers and engineers to reduce recurring issues.
• Travel frequently to customer sites to deliver services.

Skills

Clearance: TS/SCI

Field support experience

Network troubleshooting

Technical guidance

Education

Bachelor's or Master's degree

High school diploma/GED with 4+ years experience

Job description

Veteran Firm Seeking a Field Support Engineer for a Full-Time On-Site Assignment in Landover, MD

My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.

At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.

We seek to fill a Cleared Field Support Engineer role in Landover, MD

The ideal candidate is a Landover resident with an active TS/SCI clearance, Tier II technical support experience, and advanced network troubleshooting capabilities.

Thanks,

www.hruckus.com

Executive Summary:

HRUCKUS is looking for an experienced Cleared Field Support Engineer to provide expert, second-tier technical support, system configuration, and on-site training to field engineers and customers.

Position Description:

The engineer will maintain network stability, troubleshoot technical problems, provide technical guidance on system adaptations, and resolve complex reoccurring incidents at customer sites.

Position Responsibilities:

• Provides expert and second-tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provides training to customers. Travel is frequent and work is generally performed at the customer site.
• Partners with developers and engineers to reduce reoccurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Required Qualifications:

• Active/Current Top Secret/SCI security clearance.
• Possess knowledge of designated systems.
• Willingness to work outside of normal work hours.
• Ability and willingness to travel up to 50% (CONUS and OCONUS).
• Bachelor's degree (or Master's degree) with 0 years of relevant experience, OR High School Diploma/GED with 4+ years of relevant experience.

Details:

Job Title: Cleared Field