Field Support Technician Advisor

Peraton; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Job summary

Peraton is looking for an experienced Systems Field Support Engineer in Washington, DC, to deliver technical support for national intelligence programs. The role entails troubleshooting, network stability maintenance, and training customers.

Candidates must have an active TS/SCI clearance, relevant technical certifications, and a strong background in systems administration across various platforms like Windows, Unix, and Linux.

Qualifications

• Active TS/SCI clearance with ability to obtain Poly clearance.
• Minimum of 8 years of relevant experience with a bachelor’s degree.
• Current CISSP or Security + Certification required.

Responsibilities

• Provide expert technical support to field engineers.
• Test, train, and provide field support on technical systems.
• Maintain network stability through troubleshooting and maintenance.

Skills

Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance

CISSP or Security + Certification

Systems Administration (Windows Server, Unix, Linux)

Technical knowledge of Microsoft products

General networking knowledge

Strong communication skills

Education

Bachelor’s degree (8+ years of experience) or Master’s degree (6+ years)

PhD or 12+ years of relevant work experience

Tools

Docker

Kubernetes

Terraform

Ansible

Dell PowerFlex

VMware

Job description

Basic Qualifications

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass and obtain a Poly clearance.
• Minimum of 8 years relevant experience with bachelor’s degree; Minimum of 6 years with master’s degree; Minimum of 3 years with PhD or 12+ years of relevant work experience can be used in lieu of a degree.
• Current CISSP or Security + Certification.
• Systems Administration of Windows Server and Operating system, Unix, or Linux and/or database skillset.
• Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory.)
• General knowledge of networking.
• Possess good oral and written skills.

Desired Qualifications

• Active TS/SCI with Poly clearance.
• Current VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc.
• Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper‑V, Citrix, Azure, AWS, etc.
• Experience with Docker and Kubernetes.
• Experience with Terraform or Ansible.
• Experience with Dell PowerFlex.
• Experience working in a large enterprise environment.
• Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration.
• Computing Environment compliance.

Security Clearance

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to hold this clearance.

Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client’s global missions.

Work is performed at the customer site(s).

Responsibilities

• Provide expert and second-tier technical support and analysis to field engineers and technicians.
• Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Test, train, and field support to customers regarding technical aspects of designated systems and services.
• Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
• Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provide training to customers.
• Partner with developers and engineers to reduce reoccurring incidents.
• Answer questions about installation, operation, configuration, customization and usage of designated systems and services.
• Review and develop technical documents.
• Travel/TDY may be required CONUS and OCONUS as required to support the customer's mission.

Position is Contingent on Contract Award