Field Support Engineer with TS/SCI

HRUCKUS; Landover (MD); On-site; USD 130,000 - 173,000; Full time

Job summary

HRUCKUS is seeking an experienced Cleared Field Support Engineer to provide second-tier technical support and on-site training to customers and field engineers in Landover, Maryland. The ideal candidate will possess an active Top Secret/SCI clearance and the ability to travel up to 50% of the time.

The role requires expertise in troubleshooting, installation, and configuration of technical products, ensuring network stability, and resolving complex technical issues at customer sites.

Qualifications

• Active/Current Top Secret/SCI security clearance.
• Knowledge of designated systems.
• Willingness to work outside of normal work hours.
• Ability and willingness to travel up to 50% (CONUS and OCONUS).

Responsibilities

• Provides expert and second-tier technical support and analysis to field engineers and technicians.
• Partners with developers and engineers to reduce recurring incidents.
• Maintains network stability through advanced troubleshooting.

Skills

Technical support

Network troubleshooting

Customer training

System configuration

Education

Bachelor's degree or Master's degree

High School Diploma/GED with 4+ years experience

Job description

Executive Summary

HRUCKUS is seeking an experienced Cleared Field Support Engineer to provide expert, second‑tier technical support, system configuration, and on‑site training to field engineers and customers.

Position Description

The engineer will maintain network stability, troubleshoot technical problems, provide technical guidance on system adaptations, and resolve complex recurring incidents at customer sites.

Position Responsibilities

• Provides expert and second‑tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Tests, trains, and provides field support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoot products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide maximum availability and optimal Mean Time to Repair.
• Provides training to customers. Travel is frequent and work is generally performed at the customer site.
• Partners with developers and engineers to reduce recurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Required Qualifications

• Active/Current Top Secret/SCI security clearance.
• Knowledge of designated systems.
• Willingness to work outside of normal work hours.
• Ability and willingness to travel up to 50% (CONUS and OCONUS).
• Bachelor's degree (or Master's degree) with 0 years of relevant experience, OR High School Diploma/GED with 4+ years of relevant experience.

Details

• Job Title: Cleared Field Support Engineer
• Location: Landover, MD
• Clearance Requirement: Active TS/SCI
• Salary Range: $130,000 – $173,000