Field Support Analyst I

SmartLogix; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Job summary

SmartLogix is seeking a Field Support Analyst I in San Juan, Puerto Rico. This role focuses on providing on-site technical support, including installation and troubleshooting of desktop and laptop systems.

The ideal candidate will have an associate degree in Information Technology, proven experience in IT support, and strong knowledge of Windows 10/11 and Microsoft Office 365. A competitive package is offered.

Qualifications

• 1+ year of experience supporting PCs and operating systems.
• Proficient in identifying and resolving technical issues.
• Ability to install and configure desktop hardware and software.

Responsibilities

• Install, configure, maintain, and repair desktop and laptop hardware.
• Diagnose and resolve hardware and software issues efficiently.
• Provide basic user training for new system installations.

Skills

Windows operating systems

Microsoft Office 365

Advanced troubleshooting

Dell Hardware Certification

Education

Associate degree in Information Technology or related field

Job description

Job Objective: The Field Support Analyst I is responsible for providing on-site technical support, including installation, maintenance, and troubleshooting of desktop hardware, software, operating systems, and peripheral devices. This role ensures efficient resolution of technical issues while delivering high-quality support to end users in a field-based environment.

Responsibilities

• Install, configure, maintain, and repair desktop and laptop hardware, operating systems, and peripheral equipment.
• Diagnose and resolve hardware and software issues efficiently.
• Perform advanced troubleshooting on desktops, laptops, mobile devices, and peripherals.
• Support and maintain Windows 10/11 operating systems and Microsoft Office 365 environments.
• Evaluate technical issues and assist in identifying appropriate solutions.
• Provide basic user training for new system installations and tools.
• Ensure timely resolution of technical incidents in a field-based setting.
• Maintain documentation of issues, resolutions, and system updates.

Requirements

Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.

• Minimum of 1 year of experience supporting PCs and operating systems.
• Dell Hardware Certification.
• Experience working with desktop technologies and IT support environments.
• Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM.
• Location: San Juan PR.

Technical Skills

• Strong knowledge of Windows operating systems (Windows 10/11).
• Proficiency in Microsoft Office 365.
• Advanced troubleshooting of desktop/laptop hardware and peripherals.
• Understanding of hardware components and system configurations.
• General business and technical support skills.

Soft Skills

• Strong problem-solving and analytical thinking.
• Effective communication skills (technical and non-technical users).
• Time management and ability to prioritize tasks.
• Adaptability in a field-based work environment.
• Ability to work independently and within a team.

We offer a competitive package with several advantages.