Field Supervisor - Home Care

All American Home Care LLC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

A home care service provider is seeking a Field Supervisor in Pittsburgh to oversee the quality of non-skilled home care services. This role involves conducting in-home visits, supporting caregivers, addressing client concerns, and ensuring compliance with agency protocols. The ideal candidate will have an active CNA license and prior experience in home care. Strong communication and organization are essential, along with a reliable vehicle for daily travel across the area.

Qualifications

• Active CNA license required for role.
• Prior experience in home care, caregiving, or field-based roles is preferred.
• Valid driver’s license and reliable vehicle are necessary.

Responsibilities

• Oversee quality of non-skilled home care services.
• Conduct in-home supervisory visits.
• Coach and support caregivers during visits.

Skills

Observation

Communication

Documentation

Organizational skills

Education

Active CNA license

Job description

Position Overview

The Field Supervisor is responsible for overseeing the quality of non-skilled home care services in the field. This role conducts in-home supervisory visits, observes caregiver performance, ensures services are delivered according to the plan of care, and supports both clients and caregivers to maintain high standards of care. This is a field-based role requiring daily travel to client homes throughout Philadelphia.

Key Responsibilities

Field Supervision

• Conduct routine in-home supervisory visits with clients and caregivers
• Observe caregivers during service delivery
• Ensure caregivers follow the client’s plan of care
• Identify care concerns, safety risks, or training needs

Caregiver Oversight

• Provide coaching, guidance, and feedback to caregivers
• Support new caregiver field orientation and shadow visits
• Address professionalism, attendance, and performance concerns
• Report issues to office leadership as needed

Client Support

• Serve as the agency’s on-site representative during visits
• Address client concerns related to caregiver performance or care quality
• Report client feedback, complaints, or service issues promptly

Documentation & Compliance

• Complete supervisory visit documentation accurately and on time
• Ensure compliance with agency policies and state regulations
• Report incidents, safety concerns, or suspected neglect/abuse immediately

Coordination

• Communicate visit outcomes to coordinators, scheduling, and management
• Support retention and quality improvement initiatives

Required Qualifications

• Active CNA license (required)
• Valid driver’s license and reliable vehicle (required)
• Ability to travel daily throughout Philadelphia
• Prior experience in home care, caregiving, or field-based roles
• Strong observation, communication, and documentation skills
• Professional, dependable, and organized

Preferred Qualifications

• Experience conducting supervisory or field visits
• Knowledge of non-skilled home care services
• Familiarity with EVV systems is a plus

SCHEDULE & TRAVEL

• Monday–Friday
• Field-based role with frequent travel
• Occasional evening or weekend visits as needed

What Sets This Role Apart

• No desk-bound work; primarily in the field
• Direct impact on care quality and client satisfaction
• Opportunity for growth into operations or leadership roles
• Supportive team and structured training provided