Field Supervisor - Home Care

Kaizen Lab Inc.; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Field Supervisor in Pittsburgh, PA responsible for overseeing the quality of non-skilled home care services. This mainly field-based role involves conducting supervisory visits, observing caregiver performance, and ensuring high standards of care are maintained.

The ideal candidate will possess an active CNA license, excellent communication skills, and the ability to travel daily throughout the area. The position offers direct impact on care quality and an opportunity for personal and career growth.

Qualifications

• Active CNA license is required.
• Valid driver's license and reliable vehicle needed.
• Strong observation, communication, and documentation skills are important.

Responsibilities

• Conduct routine in-home supervisory visits.
• Observe caregivers and ensure adherence to care plans.
• Address client concerns related to caregiver performance.

Skills

Observation skills

Communication skills

Documentation skills

Dependability

Organization

Education

Active CNA license

Valid driver’s license

Job description

POSITION OVERVIEW

The Field Supervisor is responsible for overseeing the quality of non-skilled home care services in the field. This role conducts in-home supervisory visits, observes caregiver performance, ensures services are delivered according to the plan of care, and supports both clients and caregivers to maintain high standards of care.

This is a field-based role requiring daily travel to client homes throughout Philadelphia.

KEY RESPONSIBILITIES

Field Supervision

• Conduct routine in-home supervisory visits with clients and caregivers
• Observe caregivers during service delivery
• Ensure caregivers follow the client’s plan of care
• Identify care concerns, safety risks, or training needs

Caregiver Oversight

• Provide coaching, guidance, and feedback to caregivers
• Support new caregiver field orientation and shadow visits
• Address professionalism, attendance, and performance concerns
• Report issues to office leadership as needed

Client Support

• Serve as the agency’s on-site representative during visits
• Address client concerns related to caregiver performance or care quality
• Report client feedback, complaints, or service issues promptly

Documentation & Compliance

• Complete supervisory visit documentation accurately and on time
• Ensure compliance with agency policies and state regulations
• Report incidents, safety concerns, or suspected neglect/abuse immediately

Coordination

• Communicate visit outcomes to coordinators, scheduling, and management
• Support retention and quality improvement initiatives

REQUIRED QUALIFICATIONS

• Active CNA license (required)
• Valid driver’s license and reliable vehicle (required)
• Ability to travel daily throughout Philadelphia
• Prior experience in home care, caregiving, or field-based roles
• Strong observation, communication, and documentation skills
• Professional, dependable, and organized

PREFERRED QUALIFICATIONS

• Experience conducting supervisory or field visits
• Knowledge of non-skilled home care services
• Familiarity with EVV systems is a plus

SCHEDULE & TRAVEL

• Monday–Friday
• Field-based role with frequent travel
• Occasional evening or weekend visits as needed

WHAT SETS THIS ROLE APART

• No desk-bound work; primarily in the field
• Direct impact on care quality and client satisfaction
• Opportunity for growth into operations or leadership roles
• Supportive team and structured training provided