Field Supervisor

AmeriBest Home Care, LLC; Allentown (Lehigh County); On-site; USD 42,000 - 52,000; Full time

Job summary

AmeriBest Home Care, LLC is seeking a Field Supervisor to plan, coordinate, and document non-skilled supervisory visits across Allentown and surrounding counties. The role ensures compliance with policies and Medicare regulations and oversees PCA staff with direct field evaluations.

Responsibilities include client assessments, care scheduling, reassessments, staff mentoring, and maintaining daily HHAX schedules, while fostering strong client relationships and high-quality care delivery.

Qualifications

• Excellent active listening and service orientation.
• Able to supervise staff and coach them to improve functioning and overall agency services.
• Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities.
• Good interpersonal, written, and verbal communication skills.
• Ability to work as part of a team and maintain positive working relationships.

Responsibilities

• Assesses new client needs upon admission and develops the initial care plan.
• Confirms schedule for care and follows up with clients to ensure quality care.
• Performs in-person/virtual client reassessments and notifies Team Lead of changes in client condition.
• Performs direct observation of PCAs for annual performance evaluation and provisional monitoring.
• Assists in closing client care gaps and conducts unannounced home visits as necessary.
• Communicates client problems and changes to appropriate staff and prepares incident reports.
• Maintains relationships with clients and demonstrates excellent customer service.

Skills

Supervise staff

Coaching

Customer service

Interpersonal communication

Education

High School Diploma

CNA or HHA certification preferred

Associate's degree preferred

Health care experience (1+ year)

Tools

Microsoft Office Suite

Job description

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The Field Supervisor is responsible for planning, coordinating, and documenting non-skilled
supervisory visits for the Allentown and surrounding county areas of clients following Home
Care policies and procedures. Field Supervisors assure compliance with local, state, and
federal laws, Medicare regulations, and established company policies and procedures.
The field supervisor is responsible for the direct supervision of the personal care assistant (PCA).
The field supervisor performs field evaluations and serves as a mentor and support for field staff

.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Assesses new client needs upon admission and develops the initial care plan.
2. Confirms schedule for care and follows up with clients to ensure that
quality care is received.
3. Performs in-person/virtual client reassessments and notifies Team Lead of any changes in
the client's condition that may necessitate changes to the established care plan.
4. Performs direct observation of PCAs for annual performance evaluation and provisional
monitoring of newly hired staff.
5. Assists in closing client care gaps and conducts unannounced home visits as necessary.
6. Communicates client problems, concerns, changes, and complaints to appropriate staff,
and prepares reports of incidents that could result in legal action.
7. Maintains and develops positive relationships with existing and prospective clients,
demonstrating excellent customer service and setting an example for other staff.
8. Maintains daily schedule in HHAX and accurately completes visits in a timely manner.
9. Participates in staff meetings, agency sponsored in-services, and team meetings, as
directed.
10. Performs other duties and assists with special projects as requested.

REQUIRED SKILLS AND ABILITIES
Excellent active listening skills and a strong service orientation.
Able to supervise staff and coach them to improve functioning and overall agency
services.
Patient demeanor with the ability to relate to, empathize with, and show compassion
for a variety of personalities.
Good interpersonal, written, and verbal communication skills.
Ability to work as part of a team and maintain positive working relationships.

EDUCATION AND EXPERIENCE
High School Diploma
CNA or HHA certification preferred.
Associate's degree or equivalent industry experience preferred At
least one (1) year of previous experience in health care.
Proficient with Microsoft Office Suite or related software.
Must have the use of an automobile in good working condition, a valid driver's license,
and automobile insurance compliant with company policies.

PHYSICAL REQUIREMENTS
Ability to move, transport, or position up to 50 pounds
Ability to move or traverse about in offices and/or client homes, including ascending
and descending stairs.
Ability to communicate effectively and clearly with others to exchange information.

TRAVEL REQUIREMENTS
Regular travel on a daily or weekly basis is required even in inclement weather.
Allentown area and surrounding counties