Field Supervisor – G6

Southern Arkansas University; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Southern Arkansas University seeks a Field Supervisor to oversee data collection efforts in designated Census Bureau-supported regions. You will lead a team of Field Representatives, ensuring adherence to survey procedures and quality standards while guiding interview processes and issue resolution.

You will also assist with recruiting and training, conduct in-person interviews as needed, and monitor performance with formal reviews and payroll approvals.

Qualifications

• One year of specialized experience at the Grade 6 level or equivalent.
• Experience interviewing clients, respondents, and/or customers to gather data in person or by phone.
• Experience using a device (smartphone/tablet/computer) to collect data and generate reports.

Responsibilities

• Leads a team of Field Representatives responsible for data collection.
• Directs field operations per Census Bureau standards and survey guidance.
• Assists with recruitment and training of Field Representatives.
• Conducts in-person interviews as needed within the area of consideration.
• Evaluates performance using metrics and approves payroll and leave requests.

Skills

Interviewing

Data collection

Training

Job description

This position serves as a Field Supervisor within designated areas supported by the Census Bureau’s Regional Offices.

Responsibilities:

• Leads a team of Field Representatives responsible for data collection in accordance with the scientific standards and expectations set by the Census Bureau and survey sponsors.
• Understands surveys and/or Special Census being conducted, including response patterns, differences in survey procedures, their effect on interviewing experience, and is able to leverage general guidance, previous training, experience, and survey resource material in directing Field Representatives to resolve issues.
• Regularly assists with the recruitment and training of Field Representatives.
• When needed, conducts in person interviews throughout the area of consideration (as listed in the summary section of this announcement) and surrounding areas.
• Evaluates, monitors, and mentors Field Representative performance through performance metrics on the job observations, regular performance reviews and conducts supervisory and administrative duties including the review and approval of payroll and leave requests.

Qualifications:

Grade 6: Applicants must have one year of specialized experience equivalent to at least the next lower grade level in the Federal Service. Specialized experience is experience which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Field Supervisor. The applicant must have experience in the following areas: (1) interviewing clients, respondents, and/or customers to gather and obtain data in person and/or by telephone, (2) using a device such as a smart phone, tablet, or computer/laptop to collect data and generate reports, (3) completing work assignments in accordance with production or progress standards, (4) experience applying procedural guidance and/or training to address complex or unusual problems.