Field Supervisor

KWFC; Springfield (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

KWFC in Springfield, MO conducts field-based data collection under Census Bureau standards. The Field Supervisor leads a team of Field Representatives, assists with recruitment and training, and conducts interviews as needed to ensure data quality and compliance.

The role oversees performance metrics, payroll and leave approvals, and administrative duties, with a mixed-tour schedule including evenings or weekends as workloads fluctuate. Prior supervisory experience is essential.

Qualifications

• One year of specialized experience equivalent to at least the next lower grade level in the Federal Service.
• Experience interviewing clients, respondents, and/or customers to gather data in person and/or by telephone.
• Experience using a smartphone, tablet, or computer to collect data and generate reports.
• Experience completing work assignments in accordance with production or progress standards.
• Experience applying procedural guidance to address complex or unusual problems.

Responsibilities

• Direct Field Representatives to resolve issues and ensure data collection per standards.
• Assist with recruitment and training of Field Representatives.
• Conduct in-person interviews as needed within the area specified.
• Evaluate, monitor, and mentor Field Representatives using performance metrics.
• Handle payroll and leave approvals; manage administrative duties.
• Work a mixed-tour schedule including evenings or weekends up to 40 hours.

Skills

Interviewing data collection

Data collection devices

Supervisory experience

Performance management

Tools

Smartphone

Tablet

Computer

Job description

Description:

DutiesHelpLeads a team of Field Representatives responsible for data collection in accordance with the scientific standards and expectations set by the Census Bureau and survey sponsors.Understands surveys and or Special Census being conducted including response patterns, differences in survey procedures, their effect on interviewing experience, and is able to leverage general guidance, previous training, experience, and survey resource material in directing Field Representatives to resolve issues.Regularly assists with the recruitment and training of Field Representatives.When needed, conducts in person interviews throughout the area of consideration (as listed in the summary section of this announcement) and surrounding areas.Evaluates, monitors, and mentors Field Representative performance through performance metrics on the job observations, regular performance reviews and conducts supervisory and administrative duties including the review and approval of payroll and leave requests.This position has a mixed-tour work schedule. A mixed-tour work schedule provides for periods of full-time, part-time, and/or intermittent work to accommodate fluctuating workloads. Position may include evening or weekend work up to 40 hours; hours will vary. The candidate(s) selected for this position must sign an agreement outlining the conditions of employment prior to appointment.This is a NON-BARGAINING unit position.

Qualifications:

QualificationsQUALIFICATIONS: Grade 6: Applicants must have one year of specialized experience equivalent to at least the next lower grade level in the Federal Service. Specialized experience is experience which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Field Supervisor. The applicant must have experience in the following areas:

• interviewing clients, respondents, and/or customers to gather and obtain data in person and/or by telephone,
• using a device such as a smart phone, tablet, or computer/laptop to collect data and generate reports,
• completing work assignments in accordance with production or progress standards,
• experience applying procedural guidance and/or training to address complex or unusual problems.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).Education cannot be substituted for experience for this position.

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