Field Supervisor

TopView Sightseeing; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid training

Bonus pay

Job summary

TopView Sightseeing is seeking a full-time Supervisor to manage a team of Field Coordinators in New York City. Responsibilities include overseeing guest interactions at bus stops, resolving customer service issues, and ensuring team safety. The ideal candidate will have exceptional interpersonal skills, the ability to work outdoors in varying weather, and experience managing teams. Additional benefits include health insurance and employee discounts.

Qualifications

• Comfortable working outdoors in various weather conditions.
• Ability to manage a team of 20 to 30 people.
• Willingness to work weekends and holidays.

Responsibilities

• Supervise a team of Field Coordinators at bus stops.
• Liaise between escalated customer issues and management.
• Collect guest information for resolving service-related issues.
• Support bus operators and managers in operations.
• Promote a culture of positivity and teamwork.

Skills

Excellent customer service

Outstanding interpersonal skills

Organized

Calm under pressure

Ability to manage crowds

Proficiency in Google apps

Job description

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours.

We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass.

TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors.

TopView Sightseeing is a fast‑growing company with significant room for growth; it offers a dynamic, one‑of‑a‑kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co‑workers.

Responsibilities

• Supervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops.
• Being the liaison between escalated customer issues and managers.
• Collect guest information to assist in resolving customer service‑related issues and concerns.
• Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day‑to‑day operations.
• Be responsible for company equipment.
• Promote a culture of positivity and teamwork.
• Monitor the safety of employees and guests.

Requirements

• Comfortable and effective working outdoors in various weather conditions.
• The ability to provide excellent customer service.
• Ability to work in all weather conditions.
• Outstanding interpersonal and communication skills.
• Organized and attentive to detail.
• The ability to manage crowds and remain calm in stressful situations.
• The ability to stand for long periods.
• Willingness to work on weekends and holidays.
• The ability to work with Google office applications, e.g., Docs, Sheets, email, chat.
• The ability to supervise a team of 20 to 30 people.

Job Type and Compensation

• Job Type: Full‑time
• Pay: $20–$22 per hour
• Benefits: Employee discount, Health insurance
• Paid training
• Schedule: 8‑hour shift, Day shift, Holidays, Night shift, Weekend availability
• Supplemental Pay: Bonus pay