Field Operations Supervisor — Customer Experience & Safety

TopView Group; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid Training

Job summary

A sightseeing company in New York is seeking a full-time Supervisor to oversee a team welcoming guests and managing operations at bus stops. The ideal candidate will possess excellent customer service and organizational skills, supervise a diverse team, and manage crowds effectively in varying weather conditions. This position offers a pay range of $20-$22 per hour, with benefits including health insurance and employee discounts.

Qualifications

• Ability to work outdoors in various weather conditions.
• Outstanding interpersonal and communication skills.
• Ability to manage crowds and remain calm in stressful situations.

Responsibilities

• Supervise a team of Field Coordinators at bus stops.
• Liaise between escalated customer issues and managers.
• Coordinate daily operations and monitor queue control.

Skills

Excellent customer service

Interpersonal skills

Organized and attentive to detail

Crowd management

Google office applications

Job description

A sightseeing company in New York is seeking a full-time Supervisor to oversee a team welcoming guests and managing operations at bus stops. The ideal candidate will possess excellent customer service and organizational skills, supervise a diverse team, and manage crowds effectively in varying weather conditions. This position offers a pay range of $20-$22 per hour, with benefits including health insurance and employee discounts.