Field Operations Supervisor — Customer Experience (Outdoor)

TopView Sightseeing; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid training

Bonus pay

Job summary

TopView Sightseeing is seeking a full-time Supervisor to manage a team of Field Coordinators in New York City. Responsibilities include overseeing guest interactions at bus stops, resolving customer service issues, and ensuring team safety. The ideal candidate will have exceptional interpersonal skills, the ability to work outdoors in varying weather, and experience managing teams. Additional benefits include health insurance and employee discounts.

Qualifications

• Comfortable working outdoors in various weather conditions.
• Ability to manage a team of 20 to 30 people.
• Willingness to work weekends and holidays.

Responsibilities

• Supervise a team of Field Coordinators at bus stops.
• Liaise between escalated customer issues and management.
• Collect guest information for resolving service-related issues.
• Support bus operators and managers in operations.
• Promote a culture of positivity and teamwork.

Skills

Excellent customer service

Outstanding interpersonal skills

Organized

Calm under pressure

Ability to manage crowds

Proficiency in Google apps

Job description

TopView Sightseeing is seeking a full-time Supervisor to manage a team of Field Coordinators in New York City. Responsibilities include overseeing guest interactions at bus stops, resolving customer service issues, and ensuring team safety. The ideal candidate will have exceptional interpersonal skills, the ability to work outdoors in varying weather, and experience managing teams. Additional benefits include health insurance and employee discounts.