Field Supervisor

TopView Group; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid Training

Job summary

A sightseeing company in New York is seeking a full-time Supervisor to oversee a team welcoming guests and managing operations at bus stops. The ideal candidate will possess excellent customer service and organizational skills, supervise a diverse team, and manage crowds effectively in varying weather conditions. This position offers a pay range of $20-$22 per hour, with benefits including health insurance and employee discounts.

Qualifications

• Ability to work outdoors in various weather conditions.
• Outstanding interpersonal and communication skills.
• Ability to manage crowds and remain calm in stressful situations.

Responsibilities

• Supervise a team of Field Coordinators at bus stops.
• Liaise between escalated customer issues and managers.
• Coordinate daily operations and monitor queue control.

Skills

Excellent customer service

Interpersonal skills

Organized and attentive to detail

Crowd management

Google office applications

Job description

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors.

Responsibilities

• Supervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops.
• Being the liaison between escalated customer issues and managers.
• Collect guest information to assist in resolving customer service-related issues and concerns
• Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations
• Be responsible for company equipment.
• Promote a culture of positivity and teamwork
• Monitor the safety of employees and guests.
• Conduct and submit various reports as assigned

Requirements

• Comfortable and effective working outdoors in various weather conditions
• The ability to provide excellent customer service
• Ability to work in all weather conditions
• Outstanding interpersonal and communication skills
• Organized and attentive to detail
• The ability to manage crowds and remain calm in stressful situations
• The ability to stand for long periods.
• Willingness to work on weekends and holidays
• The ability to work with google office applications, e.g., docs, sheets, email, chat
• The ability to supervise a team of 20 to 30 people.

Job Type: Full-time

Pay: $20-$22 per hour

Benefits

• Employee discount
• Health insurance
• Paid Training

Schedule

• 8-hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay

• Bonus pay