Field Solutions Specialist, Northeast - Lab Automation

F. Hoffmann-La Roche AG; Maryland; Vor Ort; USD 87.000 - 161.000; Vollzeit

Benefits dieser Stelle

Company car

Zusammenfassung

Roche is seeking a Field Solutions Specialist for the Northeast region to drive automation workflow optimization and post-go-live support for cobas 8100 and related systems. You will assess workflows, advise on operational improvements, and collaborate with ISAs, FAS, FES, and other teams to maximize customer automation investments.

The role requires strong lab workflow knowledge, excellent communication, and the ability to travel 50-75% across the Northeast region, ideally residing near Boston,

Qualifikationen

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
• 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic systems.

Aufgaben

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership.
• Provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.
• Perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
• Support the standardization of workflow best practices across assigned accounts.
• Assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• Partner with cross-functional teams to coordinate regional automation support activities.
• Maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• Support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• Resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact operations.
• Coach FAS personnel on automation workflow fundamentals and mentor to build regional field capability.
• Contribute to regional automation competency development through coaching and mentoring.

Kenntnisse

Laboratory workflow

Automation

Customer consult

Communication

Ausbildung

Bachelor’s degree in Medical Technology, IT, CS, Chemistry, Biology or Clinical Laboratory

Jobbeschreibung

Roche is seeking a Field Solutions Specialist for the Northeast region to drive automation workflow optimization and post-go-live support for cobas 8100 and related systems. You will assess workflows, advise on operational improvements, and collaborate with ISAs, FAS, FES, and other teams to maximize customer automation investments.

The role requires strong lab workflow knowledge, excellent communication, and the ability to travel 50-75% across the Northeast region, ideally residing near Boston,