Field Solutions Specialist – Inventory & Service

MSC Industrial Direct Co.,Inc.; Long Beach (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

MSC Industrial Supply Co. in Long Beach, CA seeks a Solutions Service Specialist to manage customer inventory at on-site locations, oversee min/max levels, and support vending and fulfillment solutions.

The role requires frequent travel and collaboration with sales teams to ensure customer success. You will perform equipment maintenance, maintain 6S standards, and use routing software to track daily activities, while upholding safety and company policies.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.

Skills

Customer service

Communication skills

Microsoft 365

Independent work

Critical thinking

Time management

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

MSC Industrial Supply Co. in Long Beach, CA seeks a Solutions Service Specialist to manage customer inventory at on-site locations, oversee min/max levels, and support vending and fulfillment solutions.

The role requires frequent travel and collaboration with sales teams to ensure customer success. You will perform equipment maintenance, maintain 6S standards, and use routing software to track daily activities, while upholding safety and company policies.