Field Solutions & Inventory Specialist

MSC Industrial Supply Co.; Garden Grove (CA); In loco; USD 34.000 - 47.000; Tempo pieno

Descrizione del lavoro

MSC Industrial Supply Co. in Long Beach, CA seeks a Solutions Service Specialist to ensure customer satisfaction by managing inventory at designated customer sites including VMI and vending solutions.

You will perform stock management, receive and put away products, maintain 6S standards, and work with sales teams to drive retention and revenue. Travel 80%+, with safety and PPE protocols, and use routing software to log daily activities.

Competenze

• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Mansioni

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Conoscenze

Customer service orientation

Verbal and written communication

Microsoft 365 / computer literacy

Independent work

Critical thinking / problem solving

Time management / organization

Formazione

High School Diploma or equivalent

Strumenti

Routing software

Descrizione del lavoro

MSC Industrial Supply Co. in Long Beach, CA seeks a Solutions Service Specialist to ensure customer satisfaction by managing inventory at designated customer sites including VMI and vending solutions.

You will perform stock management, receive and put away products, maintain 6S standards, and work with sales teams to drive retention and revenue. Travel 80%+, with safety and PPE protocols, and use routing software to log daily activities.