Field Solutions Engineer — AI & Public Safety

Out in Science, Technology, Engineering, and Mathematics; Florida; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) match with employer

Parental leave

Medical, dental, and vision plans

Wellness & fitness programs

Learning & development

Snacks in offices

Job summary

Axon seeks a high-impact builder to own customer outcomes within strategic accounts and drive platform delivery onsite. You will design, build, and ship capabilities across Axon’s stack, coordinating with Product, Engineering, and Support to ensure mission impact.

You will lead adoption, track success metrics, and maintain CJIS compliance while fostering strong relationships with agency leadership for sustained transformation.

Qualifications

• 8+ years in customer-facing technical roles, program management, or complex deployments.
• Former law enforcement or military experience preferred, not required.
• Proven builder of automations, agents, workflows, integrations, or AI-enabled tools in customer environments.

Responsibilities

• Own the full lifecycle of Axon's ecosystem within strategic accounts and deliver outcomes.
• Design, build, and ship new capabilities on Axon's platform onsite.
• Coordinate root-cause resolution across Product, Engineering, Support, and Services when issues arise.
• Lead QBRs, mission reviews, and strategic planning with agency leadership.
• Ensure CJIS compliance and security requirements are embedded in every build.

Skills

Customer-facing roles

Program management

Operational transformation

Executive presence

CJIS compliance

Tools

Axon platform

Job description

Axon seeks a high-impact builder to own customer outcomes within strategic accounts and drive platform delivery onsite. You will design, build, and ship capabilities across Axon’s stack, coordinating with Product, Engineering, and Support to ensure mission impact.

You will lead adoption, track success metrics, and maintain CJIS compliance while fostering strong relationships with agency leadership for sustained transformation.