Service Supervisor: Field & Shop Ops

Dobbs Equipment; Braselton (GA); On-site; USD 22,000 - 33,000; Full time

Job summary

Dobbs Equipment in Braselton, GA is seeking a full-time BRASELTON SERVICE employee to support the Service Department with customer service needs, open and close work orders, and participate in pre-delivery, repair and reconditioning of equipment. You will help with shop and field service tasks and assist in coordinating deliveries and service calls.

Ideal candidates will have strong communication, organization, and basic computer skills, plus a valid driver’s license.

Qualifications

• High school diploma or equivalent; related heavy equipment experience preferred.
• Familiarity with industrial equipment and service procedures.
• Strong organization and communication skills required.

Responsibilities

• Assist service department with customer service needs and scheduling.
• Open and close work orders; document job details.
• Assist in shop duties and field service coordination.
• Assist in appraisal and quotes for repair work.
• Coordinate parts and labor requirements with service manager.
• Support warranty processing and procedural improvements.

Skills

Customer service

Strong communication

Organization

Problem solving

Basic computer skills

Education

High school diploma or equivalent

1-year post high school in heavy equipment or 2 years mechanical experience

2-year degree in industrial equipment preferred

Tools

Forklift Certification

Basic diagnostic tools

Job description

Dobbs Equipment in Braselton, GA is seeking a full-time BRASELTON SERVICE employee to support the Service Department with customer service needs, open and close work orders, and participate in pre-delivery, repair and reconditioning of equipment. You will help with shop and field service tasks and assist in coordinating deliveries and service calls.

Ideal candidates will have strong communication, organization, and basic computer skills, plus a valid driver’s license.