Service Supervisor (Shop)

Dobbs Equipment, LLC; Lutz (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

Dobbs Equipment, LLC is seeking a detail-oriented individual to support the Service Department with customer service tasks, scheduling, and work order administration. You will help with pre-delivery, repair, and reconditioning of equipment, and coordinate shop and field service activities.

Responsibilities include processing warranty claims, assisting in quotes, and ensuring timely job closures to meet company goals. Supervisory duties occur when the Service Manager is away.

Qualifications

• Requires high school diploma or equivalent with some heavy equipment knowledge or two years mechanical experience.
• Prefer a 2-year degree and familiarity with industrial equipment (construction/forestry).
• Strong organization and communication skills; broad computer skills required.

Responsibilities

• Assist in customer service needs and schedule work orders.
• Open and close work orders to meet deadlines and company goals.
• Assist in coordinating shop, field service, and delivery logistics.
• Assist in processing warranty claims and job quotes.
• Supervise shop activities when Service Manager is away.

Skills

Organization skills

Communication skills

Computer skills

Education

High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician

2-year degree preferred with familiarity with industrial equipment

Tools

Forklift Certification

Job description

Summary Of Primary Functions

This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, activities in pre-delivery of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine. Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor. Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment. Assists in processing warranty claims. Assists in establishing or adjusting work procedures to meet schedules and deadlines. Assists in opening and closing of work orders to ensure timely closing to meet company goals. Supervises all shop activities when Service Manager is away from Branch. All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work. Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine. Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor. Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment. Assists in processing warranty claims. Assists in establishing or adjusting work procedures to meet schedules and deadlines. Assists in opening and closing of work orders to ensure timely closing to meet company goals. Supervises all shop activities when Service Manager is away from Branch. All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work. Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

Qualifications

• Valid Drivers License
• Supervisor experience

Education, Skill, And/or Experience Requirements

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, statistics, and geometry.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

This person must possess a valid driver's license and Forklift Certification.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

We’re an Equal Employment Opportunity and Aff…

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Aff… We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Notice to Applicants

We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.

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