Service Shop Supervisor - Heavy Equipment

Dobbs Equipment; Lutz (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Dobbs Equipment in Lutz, FL is seeking a Service Department Supervisor to support customer service needs, manage work orders, and oversee shop and field service operations for new and used equipment. You will assist with repair, pre-delivery, and delivery activities while ensuring safety compliance.

The role requires mechanical experience, strong organization, and communication skills, plus a valid driver’s license and forklift certification.

Qualifications

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.
• Valid Driver’s License and Forklift Certification are required.

Responsibilities

• Handle phone calls, advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assist in appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assist in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assist in processing warranty claims.
• Assist in establishing or adjusting work procedures to meet schedules and deadlines.
• Open and close work orders to ensure timely closing to meet company goals.
• Supervise all shop activities when Service Manager is away from Branch.
• Follow safety policies of Dobbs Equipment and the clients we work for.

Skills

Supervisor experience

Valid Driver's License

Organization and communication skills

Computer skills

Education

High school diploma with 1-year post-secondary in heavy equipment

2-year degree with familiarity with industrial equipment

Job description

Dobbs Equipment in Lutz, FL is seeking a Service Department Supervisor to support customer service needs, manage work orders, and oversee shop and field service operations for new and used equipment. You will assist with repair, pre-delivery, and delivery activities while ensuring safety compliance.

The role requires mechanical experience, strong organization, and communication skills, plus a valid driver’s license and forklift certification.