Field Services Technician – Office Equipment Specialist

Ricoh Americas Corporation; Bridgeport (CT); On-site; USD 34,000 - 39,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Field Specialist in Field Services Support to service and repair a core set of office equipment at customer locations, usually within a specific geographic area.

You will manage territory, inventory and customer relationships, provide 2nd level technical support to other technicians, and actively drive revenue opportunities through supply leads, contract sales, and upgrade opportunities.

Qualifications

• High level technical skills from technical school and 3+ years of related experience.

Responsibilities

• Serves and repairs a core set of complex office products.
• Manages territory, inventory and customer relationships.
• Provides 2nd level technical support to other technicians.
• Drives revenue opportunities through leads and contracts.

Skills

Electro-mechanical

Diagnostics

Customer service

Territory management

Team support

Education

Industry Certification

Job description

Ricoh Americas Corporation is seeking a Field Specialist in Field Services Support to service and repair a core set of office equipment at customer locations, usually within a specific geographic area.

You will manage territory, inventory and customer relationships, provide 2nd level technical support to other technicians, and actively drive revenue opportunities through supply leads, contract sales, and upgrade opportunities.