Field Service Supervisor - Lead Tech Team in TX

Pacific Office Automation Inc.; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Job summary

Pacific Office Automation seeks a Service Supervisor to manage service technicians across Texas locations (Austin, Dallas). You will drive profitability, coordinate with the Branch Technical Manager, and foster a productive, customer-focused team.

Responsibilities include maintaining technical knowledge, supporting sales demos, and handling peak-time service calls while mentoring staff and enforcing company standards.

Qualifications

• Excellent communication skills, verbal and written.
• Strong relationship management with customers, vendors, and employees.
• Exceptional mechanical aptitude and troubleshooting of digital office equipment.
• Computer literacy and MS Office proficiency (Outlook, Excel, Word).
• Willingness to work evenings/weekends during peak periods.

Responsibilities

• Supervise assigned service technicians to meet profitability goals.
• Assist Branch Technical Manager with administration and recruiting; promote technician productivity and growth.
• Maintain positive work culture and effective communication with coworkers, customers and vendors.
• Support Sales with demos and service calls during high workload periods.
• Interview, hire, and train employees; plan, assign, and evaluate performance.

Skills

Excellent communication

Relationship management

Mechanical aptitude

MS Office

Customer service

Team collaboration

Decision making

Education

Associate degree or equivalent

Tools

Outlook

Excel

Word

Job description

Pacific Office Automation seeks a Service Supervisor to manage service technicians across Texas locations (Austin, Dallas). You will drive profitability, coordinate with the Branch Technical Manager, and foster a productive, customer-focused team.

Responsibilities include maintaining technical knowledge, supporting sales demos, and handling peak-time service calls while mentoring staff and enforcing company standards.