Field Services Support Specialist (3rd Shift- 9:00pm-7:00am)

RaceTrac; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

One remote workday per week

Job summary

RaceTrac, Inc. is seeking a Field Services Support Specialist to be the first point of contact for facilities maintenance and operational support across the organization.

You will evaluate incoming work orders, troubleshoot remotely, determine resolutions, and coordinate service dispatch when necessary.

Qualifications

• Strong written and verbal communication with store personnel and vendors.
• Flexible schedule, including 24/7 operation support as needed.
• Excellent organizational skills with high attention to detail.
• 1+ year experience in customer service, call center, facilities support, or related environment.
• Working knowledge of Microsoft Office applications (Excel, Outlook, Teams).
• Experience with ServiceChannel or other work order management systems preferred.
• Strong problem-solving and decision-making abilities.
• Self-motivated with the ability to adapt to changing priorities and operational needs.

Responsibilities

• Serve as a primary point of contact for store personnel, providing real-time facilities maintenance support and delivering exceptional customer service.
• Manage a high volume of incoming maintenance requests, troubleshoot when applicable, and coordinate initial response actions to ensure service level expectations are met.
• Create and route work orders based on established procedures, prioritizing emergency, high-impact, and time-sensitive issues.
• Escalate urgent or complex issues as needed to minimize operational disruptions and ensure business continuity.

Skills

Communication

Customer service

Organizational skills

Problem-solving

Microsoft Office

Work order systems

Tools

ServiceChannel

Excel

Outlook

Teams

Job description

As a Field Services Support Specialist, you will be the first point of contact for facilities maintenance and operational support across the organization. This role is responsible for evaluating incoming work orders, troubleshooting problems remotely, determining appropriate resolutions, and coordinating service dispatch when necessary. This role requires strong customer service skills, attention to detail, and the ability to prioritize multiple responsibilities in a fast-paced environment.

What You’ll Do

• Serve as a primary point of contact for store personnel, providing real-time facilities maintenance support and delivering exceptional customer service.
• Manage a high volume of incoming maintenance requests, troubleshoot when applicable, and coordinate initial response actions to ensure service level expectations are met.
• Create and route work orders based on established procedures, prioritizing emergency, high-impact, and time-sensitive issues.
• Escalate urgent or complex issues as needed to minimize operational disruptions and ensure business continuity.

What We’re Looking For

• Strong written and verbal communication skills with the ability to effectively interact with store personnel, vendors, and internal business partners.
• Ability to work a flexible schedule, including support for a 24/7 operation as needed.
• Strong organizational skills with exceptional attention to detail and accuracy.
• One (1) year or more of experience in a customer service, call center, facilities support, or related environment preferred.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, and Teams.
• Experience with ServiceChannel or other work order management systems is preferred.
• Strong problem-solving and decision-making skills with the ability to assess situations and determine appropriate next steps.
• Self-motivated with the ability to adapt to changing priorities and operational needs.

Available Schedule Options

• Four-Day Workweek: Four (4) 10-hour shifts per week, including one (1) weekend day.
• Work Location: This is an on-site position based in the office, with eligibility for one (1) remote workday per week.