Field Services Support Practitioner 6496709

Accenture PLC; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Learning resources

Job summary

Accenture Flex is hiring for an Infra Tech Support Practitioner to provide level 1–2 technical support for infrastructure, systems, and applications onsite in San Diego, CA. You will diagnose issues, deliver resolutions, and act as a subject matter expert while collaborating with a diverse team.

The role emphasizes on-site delivery, strong communication, and ongoing learning through Accenture's benefits and resources, with responsibilities spanning incident, problem, and change-related

Qualifications

• 1+ year in desktop support, end user computing, or IT support roles.
• Experience troubleshooting Windows desktop environments and enterprise apps.
• Hands-on experience with ITSM tools (ServiceNow, Jira Service Management, etc.).

Responsibilities

• Provide level 1–2 technical support for infrastructure, systems and apps.
• Work onsite following established operating models and processes.
• Diagnose issues and deliver effective resolutions across infra, OS, networks and apps.
• Be a SME and contribute to problem-solving and knowledge sharing.
• Identify recurring issues and help develop preventive measures.

Skills

Desktop support

End user computing

Windows troubleshooting

ITSM tools

Education

High School Diploma or GED

Tools

Citrix

VMware Horizon

Azure Virtual Desktop

W365

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities

• As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments.
• This role involves working onsite while following established operating models and processes.
• You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to perform independently and become a subject matter expert.
• Active participation and contribution in team discussions are required, along with providing solutions to work related problems.
• Intermediate proficiency in Issue Management is required.
• Intermediate proficiency in Infrastructure Event Management is recommended.
• Beginner proficiency in IT Infrastructure Operations, Data Management and Integration DMI, and IT Security Operations is suggested.
• Able to work at client site full time during normal business hours and be reliable and consistent, supporting end users.
• Develop a strong understanding of infrastructure components to enhance issue diagnosis and resolution efficiency.
• Collaborate with team members to share insights and improve support processes.
• Identify recurring issues and contribute to the development of preventive measures. Communicate effectively with users and stakeholders to ensure clear understanding of technical problems and solutions.
• Continuously update knowledge on infrastructure technologies and support tools to maintain high quality service.

This role is 100% onsite in San Diego, CA

This role may require some physical activity, including installing or moving equipment.

Basic Qualifications

• A minimum of 1+ years of experience in desktop support, end user computing, or IT support roles
• A minimum of 1+ years of experience with the following:
  • Experience troubleshooting Windows desktop environments and enterprise applications.
  • Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365 ).
  • Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).
  • Strong troubleshooting skills for hardware, operating systems, and application issues.
• High School Diploma or GED

Preferred Qualifications

• Advanced proficiency in Communication Skills
• Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Excellent communication and customer service skills.
• Intermediate proficiency in Problem Solving
• Intermediate proficiency in Project Coordination
• Intermediate proficiency in Data Analysis
• Advanced proficiency in Team Collaboration
• Relevant certifications such as:
  • CompTIA A+
  • Microsoft Modern Desktop Administrator
  • ITIL Foundation
  • Citrix or VMware end-user computing certifications

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/14/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Role Location Hourly Salary Range
California $25 to $30
Colorado $25 to $30
Connecticut $25 to $30
District of Columbia $25 to $30
Illinois $25 to $30
Maine $25 to $30
Maryland $25 to $30
Massachusetts $25 to $30
Minnesota $25 to $30
New York $25 to $30
New Jersey $25 to $30
Ohio $25 to $30
Virginia $25 to $30
Washington $25 to $30

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and

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Other Employment Statements

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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