Onsite Lead Service Engineer 6503285

Accenture PLC; Houston (TX); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Long-term disability coverage

401(k) plan

Paid time off

Job summary

Accenture Flex in Houston is seeking an experienced IT Support Engineer to provide onsite field services and end-user support on a hub-and-spoke model. You will coordinate delivery, act as the primary liaison with the client, and direct day-to-day activities to ensure timely, quality service.

Join a diverse team working with the latest technologies, with comprehensive benefits and upward mobility. This role is located in the Houston area and requires onsite presence five days a week.

Qualifications

• A minimum of 6 years of experience in an IT support role.
• A minimum of 1 year of experience serving as the primary operational liaison with the client.
• A minimum of 1 year of experience providing day to day team direction and delivery oversight.
• High School Diploma or GED

Responsibilities

• Coordinate Field Services delivery and participate in KT activities.
• Serve as the primary operational liaison with the client.
• Provide day to day team direction and delivery oversight.
• Escalate risks and maintain accountability for service delivery.
• Support PCs, laptops, mobile devices, peripherals, and workplace equipment.
• Install set up and maintain devices and standard software (Windows, Microsoft 365, iOS).
• Troubleshoot basic hardware software and connectivity issues.
• Handle tickets and requests in ITSM systems.

Skills

IT support

Client liaison

Team leadership

Windows OS

Microsoft 365

Networking basics

Education

High School Diploma or GED

Tools

CMDB

ITSM

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Operational and technical lead
  • Coordinate Field Services delivery and participate in KT activities
  • Serve as the primary operational liaison with the client
  • Provide day to day team direction and delivery oversight
  • Escalate risks and maintain accountability for service delivery
• Workplace and End User Support
  • Support PCs, laptops, mobile devices, peripherals, and workplace equipment
  • Assist with video conferencing systems, monitors, printers, phones, and projectors
  • Install set up and maintain devices and standard software (Windows, Microsoft 365, iOS)
  • Troubleshoot basic hardware software and connectivity issues
  • Provide friendly customer focused support to end users Support walk up IT desks or kiosks when required
  • Smart Hands and Infrastructure Support Provide smart hands support for servers network devices and site equipment under remote guidance
  • Assist with cabling patching and basic rack activities
  • Support simple PDU connections following instructions
  • Help with basic router and switch installations
  • Assist with datacenter related tasks and backup activities Asset and Service Management
  • Update asset and CMDB records
  • Handle tickets and requests in ITSM systems
  • Support inventory management and spare parts handling Perform device decommissioning and disk wipe tasks

Engineer will operate on a hub and spoke model providing onsite support to nearby sites within Houston, TX 5 days a week.

Basic Qualifications:

• A minimum of 6 years of experience in an IT support role
• A minimum of 1 year of experience serving as the primary operational liaison with the client
• A minimum of 1 year of experience providing day to day team direction and delivery oversight
• High School Diploma or GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/13/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range

California $55 to $65

Colorado $55 to $65

Connecticut $55 to $65

District of Columbia $55 to $65

Illinois $55 to $65

Maine $55 to $65

Maryland $55 to $65

Massachusetts$55 to $65

Minnesota $55 to $65

New York $55 to $65

New Jersey $55 to $65

Ohio $55 to $65

Virginia $55 to $65

Washington $55 to $65

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