Onsite Lead Service Engineer 6503285

Accenture; Houston (TX); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Long-term disability

401(k) plan

Paid time off

Job summary

Accenture Flex offers local fixed-duration project-based work, enabling you to apply your IT skills within a diverse, global organization in the Houston area. You will join a network of professionals delivering innovative solutions on client engagements while staying onsite to minimize travel.

You will benefit from Accenture's learning resources, benefits programs, and a competitive rewards package as part of a local team, with opportunities to grow through practical, hands-on support delivery.

Qualifications

• Six years of IT support experience.
• At least one year as primary client liaison.
• At least one year leading day-to-day delivery for a team.
• High School Diploma or GED.

Responsibilities

• Lead field services delivery and coordinate KT activities.
• Serve as operational liaison with the client and provide delivery oversight.
• Support PCs, laptops, mobile devices, peripherals and workplace equipment.
• Install and maintain devices and standard software (Windows, Microsoft 365, iOS).
• Troubleshoot hardware, software, and connectivity issues.
• Provide friendly customer-focused end-user support at desks or kiosks.
• Maintain asset records and CMDB; assist with datacenter tasks and backups.

Skills

IT support

Client liaison

Desktop support

Windows

Microsoft 365

iOS

Network basics

Education

High School Diploma or GED

Tools

Windows OS

Microsoft 365

iOS devices

CMDB

ITSM systems

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Operational and technical lead
  • Coordinate Field Services delivery and participate in KT activities
  • Serve as the primary operational liaison with the client
  • Provide day to day team direction and delivery oversight
  • Escalate risks and maintain accountability for service delivery
• Workplace and End User Support
  • Support PCs, laptops, mobile devices, peripherals, and workplace equipment
  • Assist with video conferencing systems, monitors, printers, phones, and projectors
  • Install set up and maintain devices and standard software (Windows, Microsoft 365, iOS)
  • Troubleshoot basic hardware software and connectivity issues
  • Provide friendly customer focused support to end users Support walk up IT desks or kiosks when required
  • Smart Hands and Infrastructure Support Provide smart hands support for servers network devices and site equipment under remote guidance
  • Assist with cabling patching and basic rack activities
  • Support simple PDU connections following instructions
  • Help with basic router and switch installations
  • Assist with datacenter related tasks and backup activities Asset and Service Management
  • Update asset and CMDB records
  • Handle tickets and requests in ITSM systems
  • Support inventory management and spare parts handling Perform device decommissioning and disk wipe tasks

Engineer will operate on a hub and spoke model providing onsite support to nearby sites within Houston, TX 5 days a week.

Basic Qualifications:

• A minimum of 6 years of experience in an IT support role
• A minimum of 1 year of experience serving as the primary operational liaison with the client
• A minimum of 1 year of experience providing day to day team direction and delivery oversight
• High School Diploma or GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/13/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range

California $55 to $65

Colorado $55 to $65

Connecticut $55 to $65

District of Columbia $55 to $65

Illinois $55 to $65

Maine $55 to $65

Maryland $55 to $65

Massachusetts$55 to $65

Minnesota $55 to $65

New York $55 to $65

New Jersey $55 to $65

Ohio $55 to $65

Virginia $55 to $65

Washington $55 to $65

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

_ What We Believe _

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here

_ Requesting An Accommodation _

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Accenture is an EEO and Affinitive Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

_ Other Employment Statements _

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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