Field Services Support Coordinator - (OCP26417)

TMEIC; Brookshire (TX); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

TMEIC in Texas seeks a Warranty Coordinator to manage claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing. You will enter and maintain claim data, coordinate with clients and suppliers, and prepare routine reports for visibility into claim activity.

The role requires 1 year in warranty administration or related field service coordination, strong MS Office skills, and a willingness to travel up to 15% domestically and

Competenze

• High school diploma or equivalent.
• 1 year in field service, technical coordination, client support, or related technical environment.
• 1 year in warranty administration.
• Demonstrated successful relationships with clients, suppliers, and internal/external contacts.
• Strong leadership, interpersonal, organizational, administrative, and communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
• Willingness to travel domestically and internationally up to 15%.
• Bachelor of Science in electrical, mechanical, or related engineering field is preferred.

Mansioni

• Enter and maintain warranty claim information and supporting documentation.
• Review warranty claim files for completeness and request missing information as directed.
• Issue shipping instructions for warranty items in collaboration with Field Services Support Specialist.
• Communicate claim status and shipment updates to the Field Services Support Specialist or supervisor.
• Apply warranty and non-warranty determinations under direction of supervisor.
• Escalate concerns to supervisor for review.
• Prepare routine warranty-related reports for visibility into claim activity.
• Coordinate with clients, suppliers, field engineers, and internal teams to facilitate field service operations.

Conoscenze

Interpersonal skills

Communication skills

Organizational skills

Administrative skills

Continuous improvement mindset

Formazione

High school diploma

B.S. in engineering

Strumenti

Microsoft Word

Microsoft Excel

PowerPoint

Access

Outlook

Descrizione del lavoro

General Role Description

Coordinate warranty claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing for the Company

Role Accountabilities

• Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files to ensure accurate warranty records
• Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed
• Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist
• Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor
• Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor
• Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review
• Prepare routine warranty-related reports or summaries as requested to enable visibility into claim activity
• Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Minimum Qualifications

• High school diploma, or equivalent via education and/or work experience
• 1 year of experience in field service, technical coordination, client support, or related technical environment
• 1 year of experience in warranty administration
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• 2 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Bachelor of Science in electrical, mechanical, or related engineering field
• Proficiency in Japanese and English languages, both oral and written
• Working knowledge of ISO 9001:2015 quality management standards
• Experience with warranty claims, shipping coordination, technical documentation, or field service records

EEO/AA/M/F/Vet/Disability Employer