Field Services Support Coordinator - (OCP26417)

TMEIC Corporation Americas; Brookshire (TX); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

TMEIC Corporation Americas seeks a Warranty and Field Service Coordinator to manage claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing and accurate records.

You will enter and maintain warranty information in designated systems, review files for completeness, request missing data, issue shipping instructions, communicate status, apply determinations, escalate issues, and prepare routine reports while supporting cross‑functional

Competenze

• High school diploma or equivalent.
• 1 year in field service or warranty administration.
• Proficiency in MS Word, Excel, PowerPoint, Access, and Outlook.
• Ability to travel domestically and internationally up to 15%.
• Strong interpersonal and organizational skills.
• Demonstrated ability to build client relationships.

Mansioni

• Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files to ensure accurate warranty records
• Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed
• Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist
• Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor
• Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor
• Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review
• Prepare routine warranty-related reports or summaries as requested to enable visibility into claim activity
• Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations

Conoscenze

Warranty coordination

Client support

Cross-functional collaboration

Communication skills

Organizational skills

Travel coordination

Formazione

High school diploma

Bachelor of Science in electrical or mechanical engineering

Strumenti

MS Word

MS Excel

PowerPoint

MS Access

Outlook

Descrizione del lavoro

General Role Description

Coordinate warranty claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing for the Company

Role Accountabilities

• Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files to ensure accurate warranty records
• Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed
• Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist
• Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor
• Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor
• Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review
• Prepare routine warranty-related reports or summaries as requested to enable visibility into claim activity
• Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Minimum Qualifications

• High school diploma, or equivalent via education and/or work experience
• 1 year of experience in field service, technical coordination, client support, or related technical environment
• 1 year of experience in warranty administration
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• 2 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Bachelor of Science in electrical, mechanical, or related engineering field
• Proficiency in Japanese and English languages, both oral and written
• Working knowledge of ISO 9001:2015 quality management standards
• Experience with warranty claims, shipping coordination, technical documentation, or field service records

EEO/AA/M/F/Vet/Disability Employer