Technical Services Field Technician (ET26111)

TMEIC; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

TMEIC is seeking a Warranty Support Engineer to provide expert technical assistance for utility-scale solar PV inverters, VFDs, power distribution, and related equipment. You will diagnose failures, support clients, and perform field commissioning and testing to meet performance criteria.

Responsibilities include troubleshooting, repair of components, CRM updates, and preparation of service advisories while maintaining safety qualifications and compliance with company standards.

Qualifications

• Requires associate degree in electrical/mechanical/mechatronics or related field or equivalent via education/work experience.
• Strong troubleshooting and diagnostic skills.
• Proficiency with MS Word, Excel, PowerPoint, Outlook is expected.

Responsibilities

• Analyze client equipment failures using diagnostics tools to resolve issues.
• Provide technical support to clients and engineers, when not in the field.
• Perform commissioning, installations and testing of photovoltaic inverter systems to meet design criteria.
• Troubleshoot and repair defective components or replace as needed.
• Update CRM with case information for timely reporting.
• Prepare Service Advices and issue to clients and engineers.
• Write and review field reports as requested.
• Safety qualifications maintained and followed.

Skills

Problem solving

Client relationship

Safety compliance

MS Office

Communication

Education

Associate degree in electrical/mechanical/mechatronics or related field

Tools

Power conversion knowledge

Distribution transformers knowledge

Job description

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel.

Role Accountabilities

• Analyze client equipment failures using diagnostics tools to resolve issues
• Provide technical support to clients and other engineers, when not in the field
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• Troubleshoot, isolate issue, repair and/or replace defective components
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Prepare Service Advices and issue to clients and engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes
  • Associate degree with concentration on electrical, mechanical, mechatronics engineering or related field, or equivalent via education and/or work experience
  • Knowledge of power conversion and distribution transformers
  • Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow
  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
  • Demonstrated continuous improvement in areas of responsibility
  • Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

  Preferred Qualifications

  • 3 years’ field engineering experience with Utility Scale Solar PV Inverters, Variable frequency drives, power
  • distribution, power electronic and rotating machine products
  • Controls engineering experience
  • Low voltage drive engineering experience
  • Photovoltaic Inverter power generation experience
  • PPC and battery storage experience

  EEO/AA/M/F/Vet/Disability Employer