Field Services Support Specialist (EEP26412)

TMEIC; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

TMEIC in Houston seeks a Field Service Engineer to execute and coordinate warranty, technical, and parts activities to support field service operations.

You will evaluate warranty requests, provide technical support with clients and engineers, report field issues, and drive corrective actions while maintaining safety compliance and timely communications with clients, suppliers, and internal teams. Domestic and international travel up to 15% may be required.

Qualifications

• Bachelor’s degree or equivalent in a related technical field.
• 3 years in field engineering or PV inverter testing.
• Knowledge of power conversion and distribution transformers.
• Strong communication and client-facing skills.
• Willingness to travel up to 15% domestically and internationally.

Responsibilities

• Evaluate and process warranty requests and claims.
• Provide technical support and lead problem solving with clients, engineers, and suppliers.
• Report hardware or design deficiencies and drive corrective actions.
• Track warranty costs and report to management.
• Prepare Service Advises for troubleshooting.
• Maintain safety qualifications and compliance with policies.
• Respond to client issues outside standard hours.
• Investigate field changes and propose solutions to management.

Skills

Power conversion

Distribution transformers

Presentation skills

Client relationship management

Leadership

Communication

MS Office suite

Education

Bachelor's degree in engineering technology or related field

Equivalent experience

Tools

MS Word

MS Excel

PowerPoint

MS Access

Outlook

Job description

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Role Accountabilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for trouble shooting to clients and field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost- effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Requirements

• Bachelor's degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
• 3 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• Master of science in electrical, mechanical, or related engineering field
• Proficiency in Japanese and English languages, both oral and written
• Working knowledge of ISO 9001:2015 quality management standards
• Demonstrated experience in photovoltaic inverter power generation

EEO/AA/M/F/Vet/Disability Employer