Field Services Support Coordinator - (OCP26417)

TMEIC Corporation; Brookshire (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

TMEIC Corporation in the United States seeks a Warranty Administrator to coordinate claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing.

You will enter and maintain warranty claim information in designated systems, review files for completeness, issue shipping instructions, and communicate status to the Field Services team. Travel up to 15% may be required.

Qualifications

• High school diploma or equivalent by education or work experience
• 1 year of experience in field service or related technical environment
• 1 year of experience in warranty administration
• Demonstrated successful working relationships with clients, suppliers, and internal/external contacts
• Strong interpersonal, organizational, administrative, and communication skills
• Willingness to travel domestically and internationally up to 15%

Responsibilities

• Enter and maintain warranty claim information, correspondence, and docs in designated systems
• Review warranty claim files for completeness and request missing information
• Issue shipping instructions for warranty items with Field Services Support Specialist
• Communicate claim status, missing information, and shipment updates to relevant teams
• Apply warranty and non-warranty determinations under guidance of supervisor
• Escalate concerns to the Field Services Support Specialist or supervisor for review
• Prepare routine warranty-related reports or summaries for visibility into activity
• Coordinate with clients, suppliers, field engineers, and internal teams to facilitate field service operations

Skills

Field service coordination

Client support

Documentation management

Travel readiness

Education

Bachelor of Science in Electrical/Mechanical Engineering

Tools

Microsoft Word

Excel

PowerPoint

Access

Outlook

Job description

General Role Description

Coordinate warranty claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing for the Company

Role Accountabilities

• Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files to ensure accurate warranty records
• Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed
• Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist
• Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor
• Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor
• Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review
• Prepare routine warranty-related reports or summaries as requested to enable visibility into claim activity
• Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

General Role Description

Coordinate warranty claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing for the Company

Role Accountabilities

• Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files to ensure accurate warranty records
• Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed
• Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist
• Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor
• Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor
• Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review
• Prepare routine warranty-related reports or summaries as requested to enable visibility into claim activity
• Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Minimum Qualifications

• High school diploma, or equivalent via education and/or work experience
• 1 year of experience in field service, technical coordination, client support, or related technical environment
• 1 year of experience in warranty administration
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• 2 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Bachelor of Science in electrical, mechanical, or related engineering field
• Proficiency in Japanese and English languages, both oral and written
• Working knowledge of ISO 9001:2015 quality management standards
• Experience with warranty claims, shipping coordination, technical documentation, or field service records

Link to TMEIC Corporation Americas website

https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online job application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer