Field Services Engineer — PV Inverter Support & Warranty

TMEIC Corporation; Brookshire (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The TMEIC Corporation seeks a Field Engineer to coordinate warranty, technical, and parts activities supporting field service operations. You will evaluate warranty requests, provide on-site technical support, and lead problem-solving with clients, engineers, and suppliers to resolve issues.

Responsibilities include tracking warranty costs, issuing service advices, reporting deficiencies, and ensuring safety qualifications are maintained; travel up to 15% for global projects.

Qualifications

• Bachelor’s degree in engineering technology or related field; equivalent via education/work experience
• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful relationships with clients, suppliers, and other contacts
• Ability to travel domestically and internationally up to 15%

Responsibilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for troubleshooting to clients and field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost-effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to management

Skills

Field engineering experience

Power conversion knowledge

Problem solving & presentation

Client and supplier relationships

Leadership and teamwork

Interpersonal & communication

Continuous improvement

Travel readiness

Education

Bachelor’s degree in engineering technology or related field

Master of science in electrical/mechanical engineering (preferred)

Tools

MS Word

MS Excel

PowerPoint

MS Access

Outlook

Job description

The TMEIC Corporation seeks a Field Engineer to coordinate warranty, technical, and parts activities supporting field service operations. You will evaluate warranty requests, provide on-site technical support, and lead problem-solving with clients, engineers, and suppliers to resolve issues.

Responsibilities include tracking warranty costs, issuing service advices, reporting deficiencies, and ensuring safety qualifications are maintained; travel up to 15% for global projects.