Technical Services Field Technician (ET26111)

TMEIC Corporation Americas; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

TMEIC Corporation Americas is seeking a field-service oriented engineer to provide warranty support for utility-scale solar PV inverters, drives, power distribution, and related power electronics. You will analyze equipment failures, perform commissioning, and work with clients and engineers to resolve issues on-site and remotely.

Responsibilities include troubleshooting, CRM updates, safety compliance, and processing warranty replacements while maintaining strong relationships with clients and

Qualifications

• Associate degree with concentration on electrical, mechanical, mechatronics engineering or related field, or equivalent via education and/or work experience
• Knowledge of power conversion and distribution transformers
• Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

Responsibilities

• Analyze client equipment failures using diagnostics tools to resolve issues
• Provide technical support to clients and other engineers, when not in the field
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• Troubleshoot, isolate issue, repair and/or replace defective components
• Report to the factory any errors or deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Prepare Service Advices and issue to clients and engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

Skills

MS Word

Excel

PowerPoint

Access

Outlook

Education

Associate degree in electrical/mechanical/mechatronics engineering or related field

Tools

MS Word

Excel

PowerPoint

Access

Outlook

Job description

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel.

Role Accountabilities

• Analyze client equipment failures using diagnostics tools to resolve issues
• Provide technical support to clients and other engineers, when not in the field
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• Troubleshoot, isolate issue, repair and/or replace defective components
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Prepare Service Advices and issue to clients and engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes
  • Associate degree with concentration on electrical, mechanical, mechatronics engineering or related field, or equivalent via education and/or work experience
  • Knowledge of power conversion and distribution transformers
  • Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow
  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
  • Demonstrated continuous improvement in areas of responsibility
  • Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

  Preferred Qualifications

  • 3 years’ field engineering experience with Utility Scale Solar PV Inverters, Variable frequency drives, power
  • distribution, power electronic and rotating machine products
  • Controls engineering experience
  • Low voltage drive engineering experience
  • Photovoltaic Inverter power generation experience
  • PPC and battery storage experience

  EEO/AA/M/F/Vet/Disability Employer