Technical Services Field Technician (ET26111)

TMEIC Corporation; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

TMEIC Corporation in Houston, TX is seeking a qualified warranty support engineer to service utility-scale solar PV inverters, VFDs, power distribution, and related equipment for clients and field personnel. You will analyze failures with diagnostics tools, perform commissioning and testing, troubleshoot, maintain safety qualifications, and document field reports.

This role requires strong technical skills, customer focus, and the ability to work across teams.

Qualifications

• Associate degree as specified or related field with equivalent work experience.
• Knowledge of power conversion and distribution transformers.
• Ability to work in all elements (weather/terrain) depending on location.
• Demonstrated relationships with clients, suppliers, and internal/external contacts.
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook.

Responsibilities

• Analyze client equipment failures using diagnostics tools to resolve issues.
• Provide technical support to clients and other engineers, when not in the field.
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria.
• Troubleshoot, isolate issue, repair and/or replace defective components.
• Report to the factory any errors or deficiencies in hardware, software, or system design. Implement corrective actions.
• Update CRM with appropriate case information to ensure timely and accurate reports.
• Prepare service advisories and issue to clients and engineers as necessary.
• Write and/or review field reports and issue to clients as requested.
• Acquire and maintain current safety qualifications and comply with safety requirements and good practices.
• Process warranty replacements, expediting when necessary.
• Investigate suggested field changes and recommend solutions to parent company.

Skills

Diagnostics tools

Technical support

CRM usage

Safety compliance

Communication skills

Education

Associate degree in Electrical/Mechanical/Mechatronics

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

MS Outlook

Job description

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel.

Role Accountabilities

• Analyze client equipment failures using diagnostics tools to resolve issues
• Provide technical support to clients and other engineers, when not in the field
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• Troubleshoot, isolate issue, repair and/or replace defective components
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Prepare Service Advices and issue to clients and engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel.

Role Accountabilities

• Analyze client equipment failures using diagnostics tools to resolve issues
• Provide technical support to clients and other engineers, when not in the field
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• Troubleshoot, isolate issue, repair and/or replace defective components
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Prepare Service Advices and issue to clients and engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

• Associate degree with concentration on electrical, mechanical, mechatronics engineering or related field, or equivalent via education and/or work experience
• Knowledge of power conversion and distribution transformers
• Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

Preferred Qualifications

• 3 years' field engineering experience with Utility Scale Solar PV Inverters, Variable frequency drives, power
  distribution, power electronic and rotating machine products
• Controls engineering experience
• Low voltage drive engineering experience
• Photovoltaic Inverter power generation experience
• PPC and battery storage experience

EEO/AA/M/F/Vet/Disability Employer