Field Services Supervisor: Tech Lead & Warehouse Ops

Grover Gaming; Washington; On-site; USD 65,000 - 90,000; Full time

Job summary

Light & Wonder in Washington is seeking a Supervisor - Field Services to lead the field team and oversee service delivery across the territory. The role combines supervisory leadership with hands-on field coverage to ensure uptime and customer satisfaction.

You will mentor the Field Technician, manage preventive maintenance, review tickets, and coordinate with Operations leadership to drive performance. A valid driver's license and willingness to travel within the region are required.

Qualifications

• Minimum 2–3 years in a field technician or similar technical support role.
• Strong leadership or mentorship experience preferred.
• Excellent communication, organizational and problem solving skills.

Responsibilities

• Supervise the Field Technician and mentor staff.
• Oversee preventive maintenance schedules for the territory.
• Review service tickets and ensure customer satisfaction.
• Perform field coverage for call-outs and escalations as needed.
• Manage warehouse operations, inventory and audits.
• Travel within the assigned region to support service delivery.

Skills

Leadership

Mentorship

Communication

Problem solving

Organizational skills

Field service experience

Travel readiness

Education

High School Diploma or equivalent

Tools

EGM hardware

Maintenance software

Job description

Light & Wonder in Washington is seeking a Supervisor - Field Services to lead the field team and oversee service delivery across the territory. The role combines supervisory leadership with hands-on field coverage to ensure uptime and customer satisfaction.

You will mentor the Field Technician, manage preventive maintenance, review tickets, and coordinate with Operations leadership to drive performance. A valid driver's license and willingness to travel within the region are required.