Field Services & Scheduling Coordinator

ADT; Tampa (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

ADT is seeking an office operations support person in the Tampa area to handle install, service and customer service work as assigned by management. You will manage backlog, fill scheduling gaps, and oversee permits and paperwork.

The role involves coordinating with Field Techs and Advisors, updating customer accounts, and supporting vendor meetings. Strong multitasking and basic Microsoft Word/Excel skills are required.

Qualifications

• High School diploma or equivalent is required or preferred.
• Preferred six (6) months of experience.
• Basic computer knowledge in Word, Excel and typing skills.
• Must be able to handle multiple tasks.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Skills

Multitasking

Typing

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

ADT is seeking an office operations support person in the Tampa area to handle install, service and customer service work as assigned by management. You will manage backlog, fill scheduling gaps, and oversee permits and paperwork.

The role involves coordinating with Field Techs and Advisors, updating customer accounts, and supporting vendor meetings. Strong multitasking and basic Microsoft Word/Excel skills are required.