Administrative Coordinator (Job ID 3022585)

ADT; Sarasota (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

ADT is seeking a field support professional to handle installation, service, and customer service tasks within a Consumer Small Business office. The role includes backlog management, scheduling, permit handling, and updating customer records.

The ideal candidate has a high school diploma and up to six months of experience, with basic Word/Excel skills and the ability to multitask in a fast-paced environment. Excellent communication with customers is essential.

Qualifications

• High School diploma or equivalent.
• Preferred six months of experience.
• Basic computer knowledge in Word, Excel, and typing.
• Ability to handle multiple tasks.

Responsibilities

• Install, service, and customer work assigned by management.
• Manage install backlog and schedule gaps.
• Handle permits and paperwork as needed.
• Update customer accounts and respond to calls/emails.
• Coordinate with vendors and assist with credits or cancellations.

Skills

Multitasking

Typing

Computer literacy

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Major Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Qualifications

Knowledge, Skills and Abilities

• High School diploma or equivalent.
• Preferred Six (6) months of experience.
• Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
• Must be able to handle multiple tasks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.