Install & Service Operations Coordinator

ADT; Sarasota (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

ADT in Sarasota is seeking a detail-oriented administrator to support install, service and customer service work for our Consumer Small Business office.

You will manage backlog, schedule gaps, handle missing paperwork, and communicate with Field Techs and Advisors via calls and emails. Responsibilities include updating customer accounts and assisting with credits or cancellations as needed.

Qualifications

• High School diploma or equivalent.
• Preferred six (6) months of experience.
• Basic computer knowledge in Microsoft Word, Excel, and Typing skills.
• Must be able to handle multiple tasks.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Install and service backlog management.
• Install and service job scheduling/filling schedule gaps.
• Managing missing paperwork/Scanning all install and service paperwork when needed.
• Field Tech and Advisor phone calls/emails.
• Update customer accounts.
• Scheduling vendor meets.
• Assist with customer credits or cancellations.

Skills

Multitasking

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Typing

Job description

ADT in Sarasota is seeking a detail-oriented administrator to support install, service and customer service work for our Consumer Small Business office.

You will manage backlog, schedule gaps, handle missing paperwork, and communicate with Field Techs and Advisors via calls and emails. Responsibilities include updating customer accounts and assisting with credits or cancellations as needed.