Field Services Associate — Customer Support & Dispatch

Deutsche Post; El Paso (TX); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Zusammenfassung

DHL Express is seeking a dedicated Customer Service/Operations Support associate in El Paso, TX. The role involves handling customer inquiries, processing shipments, resolving billing issues, and coordinating daily pick-ups.

You will interact with sales and service teams to resolve problems and ensure efficient operations. Responsibilities include assisting with sorting, documentation, and potential customs processes, with required FAA/TSA/CBP background checks to obtain a SIDA badge.

Qualifikationen

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Aufgaben

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Kenntnisse

Customer service

Communication skills

MS Office proficiency

Physical capability

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

DHL Express is seeking a dedicated Customer Service/Operations Support associate in El Paso, TX. The role involves handling customer inquiries, processing shipments, resolving billing issues, and coordinating daily pick-ups.

You will interact with sales and service teams to resolve problems and ensure efficient operations. Responsibilities include assisting with sorting, documentation, and potential customs processes, with required FAA/TSA/CBP background checks to obtain a SIDA badge.