Field Services Specialist II - Logistics & Dispatch

DHL Express; South Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express is seeking a Service Agent to support the service center, ensuring efficient pick-up and delivery handling while maintaining safety and security compliance across operations.

The role emphasizes customer service, sales and operational support, plus accurate tracking, documentation and daily scheduling. A High School degree, strong communication and MS Office proficiency are required.

Qualifications

• High School Degree or Equivalent required.
• Experience in customer service or related field.
• Strong oral and written communication skills.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background checks for a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

MS Office

Background checks

Education

High School Degree or Equivalent

Tools

Microsoft Office

Job description

DHL Express is seeking a Service Agent to support the service center, ensuring efficient pick-up and delivery handling while maintaining safety and security compliance across operations.

The role emphasizes customer service, sales and operational support, plus accurate tracking, documentation and daily scheduling. A High School degree, strong communication and MS Office proficiency are required.