Field Services Lead: Operations & Dispatch Expert

Deutsche Post; Humble (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Job summary

DHL is seeking a Field Service Agent Lead to provide operational management and support at a service center. The role ensures efficient pick-up and delivery handling and compliance with safety, security and company policies.

Responsibilities include customer service, billing support, shipment tracking, and coordination with Sales/Service. It requires a high school degree, strong communication, and ability to obtain a SIDA badge.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background checks to obtain a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems related to the Service Center.
• Researches shipment tracking requests and resolves misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading, documentation, manifesting, and payments.
• Dispatches pickup and delivery information and arranges daily pickup schedules.
• May process/import/export documentation and assist in customs clearance.

Skills

Strong communication skills

Customer service

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

DHL is seeking a Field Service Agent Lead to provide operational management and support at a service center. The role ensures efficient pick-up and delivery handling and compliance with safety, security and company policies.

Responsibilities include customer service, billing support, shipment tracking, and coordination with Sales/Service. It requires a high school degree, strong communication, and ability to obtain a SIDA badge.