Logistics Field Services Associate I

DHL Express; Kansas City (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Job summary

DHL Express is hiring a Casual Service Agent to provide operational management and support at the service center, ensuring efficient pickup and delivery handling of customer materials and shipments.

The role involves assisting with sorting, loading/unloading, documentation, and billing resolution, while maintaining safety and policy compliance. FAA/TSA/CBP checks are required for SIDA badge eligibility.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Communication

Customer service

Microsoft Office

Education

High School Degree or Equivalent

Tools

Microsoft Office

Job description

DHL Express is hiring a Casual Service Agent to provide operational management and support at the service center, ensuring efficient pickup and delivery handling of customer materials and shipments.

The role involves assisting with sorting, loading/unloading, documentation, and billing resolution, while maintaining safety and policy compliance. FAA/TSA/CBP checks are required for SIDA badge eligibility.