Field Services Lead Technician

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401K plan

Education assistance

Paid vacation and holidays

Job summary

Ricoh in the United States is seeking a Field Specialist to service and repair a core set of office products at customer locations. The role involves managing territory, inventory and relationships, and providing second-level technical support to peers.

Travel is extensive; candidate must have a valid driver’s license and an industry certification. The team emphasizes proactive problem-solving, customer satisfaction, and professional conduct in demanding environments.

Qualifications

• Requires 3+ years of related field service experience with office equipment.
• Requires 1 Industry Certification and valid driver’s license.
• Willingness to travel extensively by car.
• Strong problem-solving and customer service skills.

Responsibilities

• Specializes in servicing and repairing core, complex office products.
• Manages territory, inventory and customer relationships.
• Provides 2nd level technical support to other technicians.
• Drives revenue through leads and service opportunities.
• Works with minimal supervision.

Skills

Electro-mechanical

Technical troubleshooting

Customer service

Verbal communication

Reading manuals

Education

Technical school diploma

Tools

Diagnostic equipment

Electronic testing gear

Job description

Ricoh in the United States is seeking a Field Specialist to service and repair a core set of office products at customer locations. The role involves managing territory, inventory and relationships, and providing second-level technical support to peers.

Travel is extensive; candidate must have a valid driver’s license and an industry certification. The team emphasizes proactive problem-solving, customer satisfaction, and professional conduct in demanding environments.