Entry-Level Field Technician: Onsite Support Pro

Ricoh Careers; Lexington (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Ricoh is seeking an Entry-Level Field Representative I, Onsite Technician to service and repair a range of printers and related equipment at customer sites within a designated territory. You will perform setup, installation, preventive maintenance, and routine service while maintaining professional customer interactions.

The role requires strong technical aptitude, problem-solving skills, and a valid drivers license, with extensive travel in the assigned territory.

Qualifications

• Strong technical aptitude and customer service skills.
• Valid state driver4 license required.
• Position requires extensive use of a personal vehicle.

Responsibilities

• Service and repair a variety of company products at customer locations.
• Manage territory, inventory, and customer relationships.
• Identify revenue-generating opportunities through service contracts and upgrades.
• Complete administrative tasks accurately and on time.

Skills

Technical aptitude

Customer service

Problem solving

Manual dexterity

Education

High school diploma or equivalent

Job description

Ricoh is seeking an Entry-Level Field Representative I, Onsite Technician to service and repair a range of printers and related equipment at customer sites within a designated territory. You will perform setup, installation, preventive maintenance, and routine service while maintaining professional customer interactions.

The role requires strong technical aptitude, problem-solving skills, and a valid drivers license, with extensive travel in the assigned territory.