Field Services Specialist & Technical Lead

Ricoh Americas Corporation; Peoria (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K Retirement Plan

Education Assistance

Paid Vacation

Job summary

Ricoh Americas Corporation is seeking a Field Specialist to service and repair a range of office equipment at customer sites, primarily within Peoria, IL. The role involves territory management, inventory oversight and providing advanced support to junior technicians.

The position requires a technical school background and at least 3+ years of related field experience, including 2+ years as a Technology Service Consultant I, plus one industry certification and a valid driver's license.

Qualifications

• Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
• Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

Responsibilities

• Specializes in the servicing and repair of a core set of highly complex office products.
• Manages territory, inventory and customer relationships.
• As a specialist, provides 2nd level technical support to other technicians.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Able to work under minimal supervision.

Skills

Electro-mechanical knowledge

Troubleshooting

Customer service

Education

Technical school diploma

Industry Certification

Tools

Hand tools

Electronic testing equipment

Job description

Ricoh Americas Corporation is seeking a Field Specialist to service and repair a range of office equipment at customer sites, primarily within Peoria, IL. The role involves territory management, inventory oversight and providing advanced support to junior technicians.

The position requires a technical school background and at least 3+ years of related field experience, including 2+ years as a Technology Service Consultant I, plus one industry certification and a valid driver's license.