Field Services Lead - Multi-Site Ops & Support

Unisys; Village of Sleepy Hollow (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Unisys is hiring a Field Service Manager in Sleepy Hollow, NY to direct Field Engineering supervisors and teams across multiple locations. You will identify trends, coordinate end-to-end support, and drive procurement and resource allocation.

The role requires a BA/BS and 4-6 years of relevant experience (or equivalent), plus 0-2 years leadership. You will liaise with clients and technical teams to ensure successful service delivery and compliant processes.

Qualifications

• BA/BS degree and 4-6 years’ relevant experience or equivalent combination.
• 0-2 years’ leadership experience.

Responsibilities

• Provide direction to Field Engineering supervisors and teams across locations.
• Identify recurring trends and issues with new system releases or upgrades.
• Ensure end-to-end support and address identified and potential issues.
• Monitor hardware and software availability and coordinate procurement.
• Act as liaison between clients, end-users and technical teams.
• Allocate people, budgets and resources; establish processes.

Skills

Leadership

Project management

Client liaison

Budget control

Education

BA/BS degree

Job description

Unisys is hiring a Field Service Manager in Sleepy Hollow, NY to direct Field Engineering supervisors and teams across multiple locations. You will identify trends, coordinate end-to-end support, and drive procurement and resource allocation.

The role requires a BA/BS and 4-6 years of relevant experience (or equivalent), plus 0-2 years leadership. You will liaise with clients and technical teams to ensure successful service delivery and compliant processes.