Field Services Engineer & Technical Training

Milestone Inc.; Shelton (CT); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical premium coverage 70%

Spouse/dependents 60%

STD/LTD + Basic Life Insurance

401k after 90 days with 3% company贡献

Paid training and professional develop

Job summary

Milestone Inc. is seeking a Field Chemist & Technical Support Engineer based near Shelton, CT, in a hybrid role combining field duties with in-house support. You will install instrumentation, train customers, troubleshoot, and support critical projects.

You will collaborate with Service, Product, Quality, and Technical Support teams, travel across the United States, and mentor new Field Service Engineers and Field Chemists.

Qualifications

• Bachelor's degree in Chemistry or related field.
• At least 2 years of hands-on lab experience with analytical instrumentation preferred.
• Strong electromechanical aptitude and hands-on instrumentation work.
• Ability to travel up to 4 clients per week.
• Excellent communication and training skills.
• Proficient with Microsoft Office; CRM experience such as Salesforce.
• Valid driver's license with clean record.

Responsibilities

• Install Milestone instrumentation, including setup, calibration, validation, and onboarding.
• Deliver customer training on instrument operation, workflows, applications, and laboratory best practices.
• Support complex installations and specialized customer projects while providing application, technical, and operational support to clients.
• Participate in milesCARE activities and customer success programs.
• Shadow, mentor, and support onboarding of newly hired Field Service Engineers and Field Chemists.
• Travel throughout the United States to provide flexible field coverage and technical support.

Skills

Laboratory experience

Electromechanical aptitude

Client development

Communication

Travel independence

Microsoft Office

CRM experience (Salesforce)

Valid driver's license

Education

Bachelor's degree in Chemistry or related field

Tools

Salesforce

CRM systems

Instrumentation basics

Job description

Milestone Inc. is seeking a Field Chemist & Technical Support Engineer based near Shelton, CT, in a hybrid role combining field duties with in-house support. You will install instrumentation, train customers, troubleshoot, and support critical projects.

You will collaborate with Service, Product, Quality, and Technical Support teams, travel across the United States, and mentor new Field Service Engineers and Field Chemists.